Privacy Policy

Privacy Policy

Last updated: June 2026

Chameleon Plumbing and Heating ("we", "our", or "us") operates the website https://chameleonservice.com/. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you use the contact and "Get A Free Quote" forms on our website, which are powered by the Contact Form 7 plugin, we collect the personal information you explicitly provide to us. This typically includes your name, email address, phone number, and any specific details you share regarding your plumbing or heating requirements.

2. How We Use Your Information

We use the data collected via our website forms solely to respond to your inquiries, provide you with accurate service quotes, and arrange appointments for plumbing, heating, or boiler services. The lawful basis we rely on to process this information is the performance of a contract (taking necessary steps at your request before entering into a contract) or our legitimate interest in managing and responding to customer queries.

3. Data Retention and Contact Form 7

The Contact Form 7 plugin does not store your personal submissions in the website's database by default; it simply packages the information and sends it directly to our secure business email. We retain these emails only for as long as necessary to fulfill the purposes for which they were collected, including providing our services, managing our customer relationships, or complying with legal, accounting, and reporting regulations.

4. Information Sharing and Disclosure

We value your privacy and do not sell, trade, or rent your personal identification information to third parties. We will only share your information with trusted partners or subcontractors if it is strictly necessary to complete your requested service (for example, ordering specialized parts for your boiler installation), or if we are required to do so by law.

5. Data Security

We take data security seriously and employ appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, alteration, or disclosure. Our website utilizes secure HTTPS encryption to ensure that data submitted through our forms is transmitted safely.

6. Your Rights

Under UK data protection laws, you have rights regarding your personal data. You have the right to request access to the information we hold about you, request corrections to any inaccurate data, object to our processing of your data, or request that we delete your personal information from our email records. If you wish to exercise any of these rights, please contact us directly using the information provided on our website.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us at Chameleon Plumbing and Heating via the contact details on our website or by calling 0151 292 1202.